English for Hospitality and Tourism

English-for-hospitally-and-tourismThe LEA English Centre’s English for Hospitality and Tourism is exclusively designed for those who need to enhance and advance their English skills in the field of the hospitality and tourism surroundings. In the industry where English is widely used, it is very important to master the proper use of the language. At LEA English Centre, we are committed in ensuring the target standards are achieved. Not only that, we provide a very conducive language learning environment for our clients. In order to guarantee the satisfaction of our clients, the course is designed focusing on collection of topics and skills such as the application of grammar, vocabulary and professional communication skills which are interrelated to the authentic scenarios of the target industry. Learning outcomes At the end of the course, the participants are expected to be able to use proper language in handling various contexts of situations that they might come across in the field of hospitality and tourism. Plus, participants will also obtain knowledge of vocabulary needed in both spoken and written communication when dealing professionally with clients. By the end of the course, participants should be able to:

Who should attend this course? We are targeting junior executives, personal assistants, sales and marketing people, and those who want to improve and widen their use of the English language in the hospitality and tourism industry. Course Structure and Content Written Communication  Review of basic sentence structure and parts of speech  Review of tenses and relating them to writing in context  Common mistakes in writing  Writing effective reports and letters  Writing e-mails and memos  Integrating vocabulary and grammar into writing for hospitality and tourism  Writing of minutes  Writing for advertising and promotions   Oral Communication  Formal English vs. Informal English  Spoken English mistakes made commonly  Case Studies  Customer service skills  Conflict resolution and negotiating skills  Speaking to clients professionally  Conducting successful presentations  Customer service – Dealing with complaints  Telephoning skills  Checking, clarifying and problem solving  Making arrangements  Taking and leaving messages  Negotiating Skills We would like to thank you for your inquiries and interest in making LEA English Centre your potential training centre. We do hope that we have answered all your queries and look forward to working with you in the near future.

If you need any further assistance, please e-mail or call us at:

T: 603 – 7451 8550 E: admin@lea.edu.my

Note: The information presented is accurate but the academy reserves the right to make changes accordingly.