Corporate Language Training

LEA English Centre offers various corporate training courses to cater to the needs of our prospective clients by customizing our courses.

LEA delivers its Corporate Training Courses with a structure which is designed and certified to meet ISO quality standards. The centre’s training methodology is very much places emphasis on developing and empowering practical skills, and its courses are delivered by talented and experienced trainers using high-quality course material, well-structured exercises and real-world project work. That calls for training that not only equips the student with the right set of skills but also one that prepares them with a positive attitude and an international outlook. At LEA we believe that instead of viewing obstacles as threats, the students look upon them as challenges and learn to thrive in unpredictable real working environments. In addition, one of the objectives of corporate training is to encourage group work, at LEA we believe that student centred learning is more effective and beneficial.

LEA designs and offers many English Programmes to suit the needs of the students and clients alike. These courses include:

• Social English Language Skills
• Customer Service
• Report Writing
• Phonetic Learning
• Presentation Skills
• Professional Communication In Hospitality & Tourism
• Professional Communication For Legal Purposes
• Professional Communication For Healthcare Practitioner
• Professional Communication For Medical Purposes

In dedication to provide local businesses with high quality English Language training, the tailor-made “English for Corporate Training” covers courses such as Corporate Skills and Business English intended to prepare participants for a career in the real business industry or even for those who are already in the business world who are keen to improve their language proficiency in the business industry. Designed and constructed around the most recent ideas in the business world, this task-based course caters for a wide variety of needs involving different interest areas, specialization and work skills. Besides that, the Business Oral Communication Skills is offered to make participants able to converse well with customers, clients and co-workers in English and solve business related problems with a systematic approach. Different from our Business English Course, The Business Oral Communication focuses mainly on the verbal aspect of communication.

LEA has established various partnerships with a number of reputable organizations because by collaborating with prominent companies locally and globally, we believe that the vision shared by both parties is achieved. In line with its corporate vision of becoming one of the global players in corporate training fields, LEA has established partnership with a range of both international and Malaysian companies. The elite group of clientele includes companies such as Petronas, IDP Education Australia, Khazanah Nasional, Malaysian Airlines System (MAS), Radicare Group, KFM Solutions, Deloitte Malaysia and SIDC (Malaysian Securities Commission). The centre also has already created waves in countries such as Mongolia, Saudi Arabia, Yemen, Kazakhstan, Uzbekistan and Korea. LEA is widely recognized as an emerging global brand name that has given corporate training new perspectives, new focus and new directions.

HRDF Programmes

All our Corporate Training Programmes are registered under the Ministry of Human Resources specifically for the Human Resource Development Fund (HRDF) and these courses are 100% claimable. We can assure you that these are significantly interactive programmes with emphasis on seminars, group activities, discussions, role play and also including videos that place importance on creative, innovative practices relevant to the context of interaction.

SOCIAL ENGLISH LANGUAGE SKILLS

Social English also known as ‘Survival English’ is the language of everyday communication in oral and written forms. Often we introduced to academic English but less social English. These two types of English can’t be separated from each other. Even though academic English is more demanding and complex, one does not necessarily proficient in it in order to excel in social English.

Almost all people who take up English come with intention to be able to comprehend the language to engage in basic conversations when meeting people in social settings. This course not only enables you to improve your social English language skills but also enhances your confidence in communicating with people from all different walks or fields in any social settings. Social English at LEA will definitely put you in higher level and give you greater confidence when communicating with people in social settings and at the same time allow you to engage in conversations that are fun and meaningful. Ranging from meet and greet, to small talk, making suggestions, requests, offers and give opinions on different topics as well.


WHO SHOULD ATTEND THIS COURSE?

This course will be of great interest to all who wish to improve their social English skills in any social settings they have to deal with in everyday life.


LEARNING OUTCOMES

By the end of the course, students will be able to:
• Engage in basic conversations when meeting different people in social settings.
• Communicate confidently with people
• How to meet and greet people
• Make suggestions, sustain the conversation and give opinions on different topics


Course Content Language Aspects

• Greetings
• Meeting people
• English for socialising
• Small talk in English
• Making suggestions
• Requests and offers
• Spare time vocabulary
• Giving opinions


Cultural Aspects

• Assumptions
• Different Cultural Context
• Different Mindset
• Foreigners and/or Locals
• Minimal to Poor Language Skills


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CUSTOMER SERVICE

LEA Corporate Training’s Customer Service Communication Course is designed thoroughly to provide a strong foundation for excellent quality customer service in any industries. This course focuses on strategies and skills on building life – long customer relationships by developing valuable and effective customer – care strategies. Other than that, the modules offered also use various hands – on and interactive scenarios to develop foundation for customer care skills needed to provide excellence in service.


OBJECTIVES

• To ensure participants identify and understand the needs and expectation of internal and external customers
• To read various customer behaviours and make adjustments to communication based on those behaviours
• To present their company in a positive manner
• To equip participants with the skills required to confidently manage high level of customer service.
• To develop a greater understanding of their own behaviour and explore the effect it may have on others.


LEARNING OUTCOMES

By the end of the course, students will be able to:
• Be able to be attentive in handling customers • Be able to show gesture of generosity • Be able to provide courteousness • appreciate the importance of the customer to an organization • Develop a customer oriented quality service consistent with best practice and standards • Identify communication skills essential for person to person interface • Identify relevant communication skills required to meet different needs • Adopt their own communication style that will help build rapport with the customer and show empathy for the customer’s situation • Learn to ask probing questions to help establish exactly what the customer wants


COURSE CONTENT

Module 1

Introduction to Customer Service

Module 2

Customer Service: Communication Skills

Module 3

Customer Analysis: Knowing your Customer

Module 4

Calming Upset Customers

Module 5

Telephone Customer Service

Module 6

Internet Customer Skills

Module 7

Time Management Strategies

Module 8

Stress Management Strategies


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REPORT WRITING

The LEA English Centre’s Report Writing Course is a tailor – made course for anyone or professionals who wish to empower and improve their effective report writing and communication skills for studies or business. This course is carefully designed and made to meet ones’ specific needs. Almost all in business operations and studies too, reports play a crucial part because through report people will understand and be able to follow instructions on what need to be act upon right after they get the report. Due to busy schedule everyday and have too much paperwork to read and attend to us alas often has no time to read lengthy reports.

This programme covers detailed aspects of how to compile and write a technical report. This course will also give participants a systematic approach to technical reports through correct language use and format. We also give our participants the best possible way to write clear, concise and logically structured reports in minimal time.


WHO SHOULD ATTEND THIS COURSE?

This course is for anyone who produces reports in their work field and studies too and needs them to be able to convey clear messages for others to understand and act upon.


Objective

By the end of the course, participants will not only be able to communicate effectively but will also be able to write concise business correspondence professionally and confidently. Participants are encouraged to apply any business knowledge and experience that they might have as they work through their course materials. This course will prepare participants to communicate more effectively with their clients and also within the organization.


Participants will learn how:

• To examine the different report types used
• To efficiently and successfully plan and structure technical reports
•To ensure reports are chronological, coherent and easy to read
•To have a clear understanding of the different sections within a report
•To be able to clearly analyse results and write recommendations


Course Content

• Introduction
• Basic principles of the writing process
• The 7 effective writing principles
• How to plan and write the report
• Written guidelines
• Polishing a report
• Report writing assignment


Package Includes:

• English Placement Test
• Training handouts and materials
• Certificate from LEA English Centre
• Progress Report
• Feedback Sessions with organization
• Post Training Analysis


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PHONETIC LEARNING

The course Phonetics Learning at LEA English Centre establishes participants to the basic and more in depth to the study of phonetics and its terms needed in understanding and explaining the production of speech and sound. This course equips participants with the basic knowledge in understanding of speech sound in term of its form, phonetic transcription and set of symbols needed for transcription of English language.

Our course emphasizes on the importance of acquiring the realistic skill to actually make, hear and differentiate different sounds in English language. Another crucial part of it is that our participants would be able to recognize common pronunciation problems in the English language itself. At LEA, by offering the course, our definite goal is to fully arm participants who enrol with a strong foundation of the study of the speech sound, its patterns and most importantly to ensure they master the element of transcription in the production of speech.


OBJECTIVES

As mentioned earlier, the main goal of the course is to equip participants with a strong foundation in studying the production of speech sounds and patterns in English language. Participants will be exposed to the various types of phonetic categorization of the speech sounds. With this, participants would be able to identify and understand how sounds are produced and then learn to explain and categorize them. The main skill needed by the participants is to listen attentively to sounds and they should be able to identify and point out the differences in sounds and pronunciations.

By the end of the course, participants are expected to
• Classify the technical terms required to describe speech
• Recognise manner of articulation
• Recognise the symbols in transcription process
• Demonstrate sounds represented by IPA symbols
• Differentiate between English consonants & vowels
• Provide single phonetic characteristics
• Differentiate between British and American pronunciation
• Provide accurate broad transcription of connected
• Provide accurate narrow transcription of connected speech
• Identify and correct specific pronunciation problems
• Apply basic phonological rules for English consonant allophones
• Identify simple phonological processes, assimilation, deletion, insertion. describe and label simple waveforms
• Identify common occurring vowels and consonants


Package Includes:

• English Placement Test
• Training handouts and materials
• Certificate from LEA English Centre
• Progress Report
• Feedback Sessions with organization
• Post Training Analysis


INSTRUCTIONAL GOALS

Participants are expected to apply these three kinds of abilities which are:

1. Precise and correct phonetic transcription
2. Understand the knowledge of facts
3. Explain and apply all the concepts learn


Course Content

• Articulatory phonetics
• Phonology and phonetic transcription
• The consonants of English
• Non English consonants
• Non English sounds
• Methods of Instruction
• Course Assessment
• Portfolios
• Individual presentations
• Quizzes
• Examinations


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PROFESSIONAL PRESENTATION SKILLS

The Professional Presentation Skills course at LEA English Centre is designed to increase and enhance the participants’ skills in the area of delivering presentations professionally, specifically in the areas of articulation/voicing and language proficiency. Sufficient and good content, they way a presenter positions himself or herself walk arm and arm with consistent, positive and professional attitudes will not only make a person professional presenter but also would be able to take the audience throughout the journey of the presentation. The aim of the course focuses on building the participants’ confidence using a variety of techniques dealing with presenting in the business world. This is achieved through the practice of the language skill areas such as voice, delivery, content, language, rhetorical techniques and question handling. The lessons are conducted to ensure participants who participate in this course fully equip themselves with effective techniques in delivering power impact presentations. They will be taught on the techniques used by effective public speakers and asked to apply these to their business situations. The sessions will give the participants a chance to participate and practice the skills involved, which promotes the effectiveness of their learning outcome. Not only would that, at LEA our course definitely shape you to always get ready to be a presenter, make use of the best method in presenting and getting your message across also capture audience interest.


WHO SHOULD ATTEND THIS COURSE?

This course is for junior executives, personal assistants, sales and marketing people, etc. It is also useful for anyone who wants to improve and widen their presentation techniques and skills in the business working environment.


LEARNING OUTCOMES

By the end of the course, students will be able to:
• Develop and be cultured as a dynamic and enthusiastic presenter
• Discuss key skills employed by effective presenters
• Practice pacing and using one’s voice to create impact
• Identify and organize key words and phrases crucial to effective delivery
• Have techniques suit one’s needs and apply


Course Structure and Content
Getting Started

• Introduction to presentations
• Stating your purpose
• Effective openings
• Signpostings


Exploiting Visuals

• Introducing visuals
• Commenting on visuals
• Change and development
• Cause, effect and purpose


Using Your Voice

• Articulation, stress and pacing
• Intonation, emphasis and softening


Further Techniques

• Rhetorical questions
• Dramatic contrasts
• Build ups
• Knock downs
• Simplification
• Creating rapport


Key Language

• Formality / Useful expressions


Handling Questions

• Clarification / Dealing with questions


Preparing an Outline

• Format of a presentation outline


Mock Presentation

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PROFESSIONAL COMMUNICATION IN HOSPITALITY & TOURISM

The LEA English Centre’s Professional Communication in Hospitality & Tourism is exclusively designed for those who need to enhance and advance their English skills in the field of the hospitality and tourism surroundings. In the industry where English is widely used, it is very important to master the proper use of the language. At LEA English Centre, we are committed in ensuring the target standards are achieved. Not only that, we provide a very conducive language learning environment for our clients. In order to guarantee the satisfaction of our clients, the course is designed focusing on collection of topics and skills such as the application of grammar, vocabulary and professional communication skills which are interrelated to the authentic scenarios of the target industry. This course is fully customised by our qualified trainers particularly for those who work in the hotel and tourists industries. Also, this course opens to anyone who wishes to venture into hospitality management and tourism industry whether in Malaysia or around the world. The aspects and scopes of language learning have been carefully chosen which would target specially on the functions of the language itself. These would include the art of suggesting, requesting, asking questions, refusing, confirming just to name a few. Building confidence especially in communication is our main concern in tailoring and delivering the course especially when participants dealing with customers. Each and every participant would definitely get a chance to learn and master the theories and practical aspects of the hospitality and tourism industry.


WHO SHOULD ATTEND THIS COURSE?

We are targeting junior executives, personal assistants, sales and marketing people, and those who want to improve and widen their use of the English language in the hospitality and tourism industry.


LEARNING OUTCOMES

At the end of the course, the participants are expected to be able to use proper language in handling various contexts of situations that they might come across in the field of hospitality and tourism. Plus, participants will also obtain knowledge of vocabulary needed in both spoken and written communication when dealing professionally with clients.

By the end of the course, students will be able to:
• Expand their practical skills of understanding in the field of hospitality and tourism concepts
• Expand listening skills that require when listening for information and key words
• Expand their communication skills and mastering vital phrases in the field of hospitality and tourism
• Improve the use of the English language confidently in term of fluency
• Use grammatical structure precisely
• Widen the existing vocabulary in the target field
• Enhance communication skills with potential customers, clients and colleagues in English


COURSE STRUCTURE AND CONTENT

Written Communication

• Review of basic sentence structure and parts of speech
• Review of tenses and relating them to writing in context
• Common mistakes in writing
• Writing effective reports and letters
• Writing e-mails and memos
• Integrating vocabulary and grammar into writing for hospitality and tourism
• Writing of minutes
• Writing for advertising and promotions


Package Includes

• English Placement Test
• Training handouts and materials
• Certificate from LEA English Centre
• Progress Report
• Feedback Sessions with organization
• Post Training Analysis


Oral Communication

• Formal English vs. Informal English
• Spoken English mistakes made commonly
• Case Studies
• Customer service skills
• Conflict resolution and negotiating skills
• Speaking to clients professionally
• Conducting successful presentations
• Customer service - Dealing with complaints
• Telephoning skills
• Checking, clarifying and problem solving
• Making arrangements
• Taking and leaving messages
• Negotiating Skills


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PROFESSIONAL COMMUNICATION FOR LEGAL PURPOSES

Professional Communication for Legal Purposes at LEA English Centre is designed for anyone in the field of law who wants to improve and enhance their proficiency in communicating and writing in English language. Without a proper mastery of the English language, the students of law will lose the basic principal job of a lawyer which is the vital part for them to communicate and persuade. In a profession where clarity, precision and conciseness are their main weapon, accurate usage of English is highly demanded and needed.

Apart from that, the course aims to advance the English language skills related to legal context. Anyone who signs up with us will get the chance to learn to read and understand not only letters and essay but also various legal texts such as articles and legal correspondence. We do offer listening skills to our participants through variety of listening exercises such as presentations, lectures and interviews. As for the speaking skills, this can be achieved through group discussions, presentations, interviews, and role plays based on real life scenarios.

Just to give a little preview about the course, some of the legal terminology that the participants might encounter throughout the course is such as civil law, commercial law, property law, criminal law and so on.


WHO SHOULD ATTEND THIS COURSE?

This course is targeting law students and professionals in the field of law itself whose intention is to increase and enhance the command of English language in general and legal writing in particular.


LEARNING OUTCOMES

By the end of the course, students will be able to:
• Listening: participants acquire the skills needed to attend lectures and seminars where English is spoken.
• Reading: participants have developed skill in reading authentic, academic legal texts; they are able to apply different reading techniques.
• Speaking: participants are able to participate in class discussions and give short oral presentations on legal topics; they are also able to describe their life as a Law student.
• Writing: participants are able to write letters and memos’s on a legal topic in grammatically and stylistically correct English.


COURSE STRUCTURE AND CONTENT

Introduction: Writing in Plain English

• Basics of Grammar & Terminology
• Fundamentals of Usage
• The Writing Process: How To Write With Precision And Clarity
• Sentences
• Paragraphs
• Punctuation
• Spelling
• Pronunciation
• Demystefying Legal Words & Phrases


Kindly take note that this course is fully tailor – made according to our clients’ requests and needs. The course content may vary from time to time.


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PROFESSIONAL COMMUNICATION FOR HEALTHCARE PRACTITIONER

The LEA English Centre’s Professional Communication for Healthcare Practitioner provides students or participants with the vital and necessary skills to enhance the productivity in accomplishing their assigned duties and tasks efficiently. This mainly includes the use of the appropriate English language in the field of nursing. Primarily and professionally designed for the participants to be able to practise the theory and practical skills in the real situations, the programme focuses on various crucial skills namely writing and communication skills. Apart from that, this program also focuses on enhancing and widening explicit language skills that crucially needed in the nursing field. Our course aims at strengthening vocabulary, writing, listening, reading, speaking that often mandatory not only in the nurse training programs but also the real world of the job scope itself. With that, more attention will be projected to advance the participants competency in real social situations, understand information and instructions and most importantly convincingly and efficiently to get jobs done be in theory or practical learning situations.


COURSE STRUCTURE AND CONTENT

The English for Nursing at LEA English Centre concentrates on enhancing and building up basically the communication skills for the participants to interact in real life social situations. Apart from that, the programme is designed in assisting the participants in making and comprehending texts and formats in the relevant field of the nursing industry, giving and receiving information in managing and performing tasks and duties as a nurse by using the proper English. At LEA English Centre where clients are our priority, we will fully ensure interactive and fun activities are carried out such as role-playing and real life scenarios based activities in conducting the programme.


LEARNING OUTCOMES

By the end of the course, students will be able to:
• Not only build but enhance the confidence and fluency in English language while performing duties and tasks
• Master sufficient related vocabulary in providing relevant medical, health care in the nursing industry
• Able to construct, master, understand and use proper English grammar structure – both written and spoken
• Enhance communication skills with fellow colleagues, nurses, patients and basically anyone in the hospital environment


Some of the contents that will be covered are

• Patient admissions
• Respiratory problems
• Wound care
• Diabetes care
• Medical specimens
• Medications
• Intravenous infusions
• Pre
• Post
• Discharge planning


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PROFESSIONAL COMMUNICATION FOR MEDICAL PURPOSES

The LEA English Centre’s English for Medical Purposes prepares students with wide and specialised knowledge in healthcare terms and strengthens students’ communication competency in the pressured healthcare environment which is the crucial part of providing patients with safe care. All the more reason is to fully equip the students with a solid background in the language needed to work in an English-speaking healthcare environment. Apart from that, this course is also primarily and professionally designed for the students to be able to practise the theory and practical skills in the real situations.

The term ‘exceptional and unique’ is the best to describe medical language. This is because it is a complete version of a language that full of technical terms and words that have been created and invented exclusively for medical practitioners such as doctors and nurses for them to use at their workplace especially for efficient communication. Learning English and a lot more other medical terms that have a lot of new words and most medical students have tough time studying and comprehending them. In this sense, the English that they learn can be correlated much more adequately and strongly to their future working world.


COURSE STRUCTURE AND CONTENT

The English for Medical Purposes at LEA English Centre concentrates on enhancing and building up basically the communication skills for the students to interact in real life social situations. Our English for Medical Purposes also focuses on the language used to talk about healthcare. Which means it is a mix of medical terminology and everyday health terms which are needed to communicate with patients plus the vocabulary needed to understand the medical equipments, procedures and tests. Other than that, the course that focuses on communication in the workplace rather than academic communication will cover more on the aspect of the communication between the healthcare worker and patients, colleagues, other Health Care Professionals.

At LEA English Centre where clients are our priority, we will fully ensure interactive and fun activities are carried out such as role-playing and real life scenarios based activities in conducting the course.


LEARNING OUTCOMES

By the end of the course, students will be able to:
• Not only build but enhance the confidence and fluency in English • language while performing duties and tasks
• Master sufficient related vocabulary in providing relevant medical, health care in the medical industry
• Able to construct, master, understand and use proper English grammar structure – both written and spoken
• Enhance communication skills with fellow colleagues, nurses, patients and basically anyone in the hospital environment


Some of the contents that will be covered are:
i. Asking for information (on admission)

• Giving instructions
• Asking about past habits
• Talking about pain level
• Passing on information


ii. Talking on the phone.

• Involve talking messages or phoning other departments to ask for or give information about a patient
• Make a referral or to make an appointment
• Incoming calls from patients' friends and relations can be quite difficult as Data Protection laws prevent staff from passing on any information to unauthorised people.


iii. Calling for medical assistance

iv. Talking about procedures

• checking drugs or explaining the steps of a proceduret


v. Asking about feelings

• pain management


vi. Other EMP specific areas

• Appropriate writing focus (hospital documents, charts, patient record)
• Medical terminology and everyday health terminology
• Appropriate reading focus (care pathways, drug info, policies and procedures)


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